Terms & Conditions

Orders, Shipping, Returns & Warranty

  1. Payment Terms are strictly net before shipping or collection and remain the property of GO 4x4 until fully paid for.
  2. GO 4x4 reserves the right to reject or terminate any order at any time and the offer to purchase goods (deemed ordered by the completion of the Order Form) is ‘accepted’ when it is confirmed by email and a shipping is booked.
  3. GO 4x4 reserves the right to limit quantities purchased by any person or entity.
  4. The purchaser agrees and accepts to any and all ‘Terms & Conditions’, including Delivery/Shipping, Cancellation Returns, Product Returns and Warranty Conditions, when an offer to purchase is made.
  5. GO 4x4 has made every effort to the accuracy of the information provided, but does not accept any liability for errors or omissions and the information and the website is used at your own risk. Check with GO 4x4 prior to the purchase order being made if specific information is required, and/or ask for a review of goods in the Comment section provided when completing the order.
  6. GO 4x4 reserves the right to change prices, fees, charges, information and conditions at any time without notice or liability.
  7. All work, accessories & products or modifications carried out by GO 4x4 are not necessarily intended for On-Road use. Check compliance with State & Federal Regulators before use On-Road.

Delivery/Shipping

  1. GO 4x4 has several suppliers of Freight/Shipping services. When Shipping is selected, the lowest cost option will usually be selected for each Order. This may be by Road or Air.
    Smaller parts (up to 5kg) will often ship by Air.
  2. For International deliveries, shipping does not include destination Taxes or Duties. The purchaser is entirely responsible for any local destination country charges and fees that may be incurred.

Returns Information

Cancellation Returns
An offer to purchase may be cancelled by written request, but if the cancellation is not received before the order is processed and the goods dispatched, the cancellation request may not be effected.

Product Returns

  1. Special ‘buy-in’ products cannot be returned or orders cancelled.
  2. No parts or components will be accepted for return without “Returns Authorisation”.
  3. No parts or components will be accepted for return without freight pre-paid.
  4. All parts or components returned must be in original packaging and in saleable condition, with proof of purchase supplied.
  5. A 10% restocking fee applies for goods returned before 14 days from Invoice, 20% from 14-30 Days, No Credit over 30 Days from Invoice.
  6. A “Returns Authorisation” is obtained by request via the Contact Page Form or Post

Warranty Returns

Warranty Conditions Summary

  1. All GO 4x4 Warranties comply with relevant Australian Consumer Laws.
  2. The Warranty Period offered by GO 4x4 will be described with each service (faulty workmanship) or product (manufacturers product warranty).
  3. Free Wheel Hubs have a 1 Year Limited Warranty.
  4. All Warranties are not transferable and only cover the original purchaser and is not extended by any replacement or repair for any reason.

Warranty Conditions Detail

  1. Warranty is for manufacturers faulty parts and workmanship.
  2. Warranty Period is from date of original purchase.
  3. In the unlikely event of a ‘Warranty Return’, all parts & components must be returned for inspection to GO 4x4, with proof of purchase supplied and freight pre-paid – see ‘Product Returns’.
  4. The manner of Warranty (repair or replacement or exchange) is at the exclusive discretion of GO 4x4.
  5. GO 4x4 must be notified in writing of any part or component failure leading to a potential ‘Warranty Return’, within 14 days of any event.
  6. A “Returns Authorisation” will be issued for the return of all parts and components in the event of notification leading to acceptance of a ‘Warranty Return’.
  7. Determination of acceptance of a ‘Warranty Return’ is at the exclusive discretion of GO 4x4.
  8. A ‘Warranty Return’ will need to be confirmed in writing, via email or Post.

Warranty Conditions Exclusions

  1. All freight and labour costs.
  2. All consequential damages or injury, personal or property by any persons or entities
  3. Any result of modification or alteration of the original parts supplied by GO 4x4.
  4. Any misuse, abuse or abnormal use of the parts.
  5. Any incorrect fitting of the parts during installation.
  6. Any accidental damage.
  7. Any extension beyond the warranty period after original purchase, or 1 Year period after original purchase for Free Wheel Hubs.
  8. Any secondary purchaser of any parts or components.
  9. All Parts and components deemed not to comply with the ‘Warranty Conditions’ will be returned to the original purchaser at their expense.
  10. In the unlikely event that you have a problem, a ‘Warranty Return’ will need to be confirmed in writing, via email, Contact Page Form or Post. Our team will respond as quickly as possible.

Notes and Restrictions

  1. All work, accessories & products or modifications carried out by GO 4x4 are not necessarily intended for On-Road use. Check compliance with State & Federal Regulators before use On-Road.
  2. GO 4x4 has made every effort to the accuracy of the information provided, but does not accept any liability for errors or omissions.